Cancellation Policy for Decent Rent-a-Car Islamabad

At Decent Rent-a-Car Islamabad, we are committed to delivering exceptional service with our chauffeur-driven vehicles. Please carefully review our detailed cancellation policy:

1. Cancellation by the Customer

More Than 24 Hours Notice: If you cancel your booking more than 24 hours before the scheduled pick-up time, you will incur no cancellation fee. A full refund of any prepaid amount will be issued.

Less Than 24 Hours Notice: If you cancel the booking within 24 hours of the scheduled pick-up time, a cancellation fee of 50% of the total rental cost will be charged. This fee is calculated based on the total rental amount, including any additional services.

2. Cancellation by Decent Rent-a-Car Islamabad

Unforeseen Circumstances: If Decent Rent-a-Car Islamabad must cancel the booking due to unforeseen circumstances, such as a vehicle breakdown or an inability to provide the rental service, you will receive a full refund of any prepaid amounts. We will notify you as soon as possible to discuss alternative arrangements or provide a full refund.

Customer Breach: If Decent Rent-a-Car Islamabad cancels the booking due to a breach of the rental agreement by the customer—such as providing false information or failing to meet rental requirements—no refund will be issued. In such cases, you will be liable for any applicable fees or charges.

3. How to Cancel

Cancellation Procedure: To cancel your booking, please contact us directly via phone (+92 333 1443366) at least 24 hours before the scheduled pick-up time. For cancellations made less than 24 hours before pick-up, please reach out to us immediately using the provided contact details.

Contact Details:

Phone: +92 333 1443366
Email: book@decentrentacar.com

4. Refund Process

Refund Timing: Refunds for cancellations made following this policy will be processed to the original payment method within 7-10 business days. Please note that any applicable cancellation fees will be deducted from the total amount refunded.

5. Policy Modifications

Policy Changes: Decent Rent-a-Car Islamabad reserves the right to modify this cancellation policy at any time without prior notice. Any changes will be updated on our website and will apply to new bookings made after the policy change.

We appreciate your understanding and cooperation. For any questions or further assistance regarding cancellations, please do not hesitate to contact our customer support team.

Thank you for choosing Decent Rent-a-Car Islamabad. We look forward to providing you with exceptional service.